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Customer Service
Loren Hope Designs
3023 White Cloud Circle
Apex, NC 27502
(919) 342-5008
info@lorenhopedesigns.com
Returns & Exchanges
We want you to be completely delighted with
your jewelry. If you wish to return or exchange your purchase, merchandise
can be returned within 7 days of receipt in their original packaging
and in unworn condition. Merchandise will be returned pre-paid and insured
to Loren Hope Designs. Credit will be issued for future purchases at
Loren Hope Designs and will not include original shipping charges.
Natural Variations
All gemstones are handpicked for each piece
of jewelry. When working with stones, variations in color, cut, size
and shape are inevitable. These variations contribute to the uniqueness
of each piece.
Repairs
We take pride in delivering quality craftsmanship
while using fine materials. In the case that your jewelry needs repair
due to flaws in workmanship, we will gladly repair your piece or replace
it based on the circumstance with no charge. In the case that jewelry
has been damaged or tangled, it can be repaired for a fee that will
be determined by repair needed.
Shipping & Handling
Shipping and handling are calculated based on
weight. All packages will be sent insured via DHL unless otherwise specified.
Sales Tax
Sales in North Carolina are taxable at the State
tax rate of 6.75%.
Our Privacy Statement
We neither sell nor share your information with
outside companies or third parties. When you purchase from our online
store, we collect your name, billing and shipping addresses, phone number,
e-mail address, and credit card information. You provide this information
so we can process and ship your order. We respect your privacy by not
selling or sharing this information.
Online Security
Payment is securely processed by VeriSign. Your
credit card information is never shared.
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